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Return, Exchange, and Cancellation Policy

RETURN & EXCHANGE POLICY

At Bella Handloom, every saree is carefully checked before shipping. However, if you are unsatisfied, receive a damaged item, or receive the wrong product, we are here to help.

1. RETURN ELIGIBILITY

Returns are accepted within 7 days of delivery.

Returns are eligible in cases of:

  • Damage

  • Wrong product received

  • Quality issues

  • If you are not satisfied with your purchase

Non-Returnable Items

To honor our artisans and weavers, the following items cannot be returned:

  • Customized or made-to-order products

  • Sarees with fall-pico done

  • Sale or clearance items

Note: Slight color variations due to camera, screen settings, or lighting are normal and are not considered defects.

2. CONDITIONS FOR RETURN / EXCHANGE

  • Item must be unused, unwashed, and in original condition

  • Item should include all original packaging, tags, and any accessories received with it

  • Products showing signs of wear, damage, washing, or alteration will not be accepted

3. CANCELLATION POLICY

Orders may be cancelled within 24 hours of placing the order.

Orders that have already been shipped cannot be cancelled.

Customized or made-to-order products cannot be cancelled.

4. HOW TO RAISE A REQUEST

You can contact us through:

Email: support@bellahandloom.com
WhatsApp / Phone: +91 8257028867
Website: https://www.bellahandloom.com/

5. REFUNDS

Refunds are initiated only after the returned item passes our quality check.

You may choose one of the following:

Store Credit:
100% of the product value, valid for the entire calendar year

Refund to Original Payment Method:
Refund will be processed after approval and may reflect within 5 business days, depending on your bank or payment provider

COD Orders

Refunds for Cash on Delivery (COD) orders will be issued only as store credit.

6. WE’RE ALWAYS HERE TO HELP

For any support, feel free to contact us:

Email: support@bellahandloom.com
WhatsApp / Phone: +91 8257028867
Website: https://www.bellahandloom.com/

We aim to ensure your experience with Bella Handloom is smooth, secure, and satisfying.

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