Return, Exchange, and Cancellation Policy
RETURN & EXCHANGE POLICY
At Bella Handloom, every saree is carefully checked before shipping. However, if you are unsatisfied, receive a damaged item, or receive the wrong product, we are here to help.
1. RETURN ELIGIBILITY
Returns are accepted within 7 days of delivery.
Returns are eligible in cases of:
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Damage
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Wrong product received
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Quality issues
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If you are not satisfied with your purchase
Non-Returnable Items
To honor our artisans and weavers, the following items cannot be returned:
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Customized or made-to-order products
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Sarees with fall-pico done
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Sale or clearance items
Note: Slight color variations due to camera, screen settings, or lighting are normal and are not considered defects.
2. CONDITIONS FOR RETURN / EXCHANGE
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Item must be unused, unwashed, and in original condition
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Item should include all original packaging, tags, and any accessories received with it
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Products showing signs of wear, damage, washing, or alteration will not be accepted
3. CANCELLATION POLICY
Orders may be cancelled within 24 hours of placing the order.
Orders that have already been shipped cannot be cancelled.
Customized or made-to-order products cannot be cancelled.
4. HOW TO RAISE A REQUEST
You can contact us through:
Email: support@bellahandloom.com
WhatsApp / Phone: +91 8257028867
Website: https://www.bellahandloom.com/
5. REFUNDS
Refunds are initiated only after the returned item passes our quality check.
You may choose one of the following:
Store Credit:
100% of the product value, valid for the entire calendar year
Refund to Original Payment Method:
Refund will be processed after approval and may reflect within 5 business days, depending on your bank or payment provider
COD Orders
Refunds for Cash on Delivery (COD) orders will be issued only as store credit.
6. WE’RE ALWAYS HERE TO HELP
For any support, feel free to contact us:
Email: support@bellahandloom.com
WhatsApp / Phone: +91 8257028867
Website: https://www.bellahandloom.com/
We aim to ensure your experience with Bella Handloom is smooth, secure, and satisfying.